Privacy Policy

Last updated: 01/10/2025

At Blaze Technologies FZE (“we”, “our”, “us”), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use xelp.io, our customer service and chat platform.

1. Information We Collect

We may collect the following information:

• Personal details such as your name, email address, and billing information when you sign up.
• Messages, files, and other data shared through our chat services.
• Technical and usage data, such as IP address, browser type, device details, and pages visited.
• Information you provide when contacting us or subscribing to our newsletter.

2. How We Use Your Information

We process your data to:

• Provide, maintain, and improve our services.
• Communicate with you about updates, offers, or support.
• Ensure security and prevent misuse of our platform.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. We may share your data only with trusted third-party providers, such as:

• Hosting and infrastructure providers.
• Payment processors.
• Analytics and support service providers.
• Legal or regulatory authorities when required by law.

4. Cookies

We use cookies to operate and improve our website, analyze traffic, and personalize your experience. You can manage or disable cookies through your browser settings, but some features may not work properly.

5. Data Retention

We keep your personal information only as long as necessary to provide services or comply with the law. You may request deletion of your account and data at any time.

6. Your Rights

You may have rights under applicable laws (such as GDPR or CCPA), including the right to:

• Access, update, or delete your data.
• Object to certain processing, including marketing.
• Withdraw consent where applicable.
• Request a copy of your data in portable format.

7. Security

We use industry-standard security measures to protect your data. However, no system can be guaranteed 100% secure.

8. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at xelp.io.

10. Contact Us

If you have questions or want to exercise your rights, please contact us at:

Email: privacy@xelp.io

Company: Blaze Technologies FZE